About

1. When will I receive my order?

Depending on your location, it will take 2-5 business days for the shipping. Please allow us 2-3 business days for order processing.

Once your bag is on its way, you’ll receive an email with your tracking information.

2. Will sold-out bags be restocked later?

No, once it is sold-out, it's really gone. Our limited editions are stocked ONCE! 
We suggest you order when it is in stock if you fall in love with a piece.

Exclusive drops = a bag that's truly yours!

3. Where do you ship from?

We are based in the Netherlands and South Korea.

For orders from UK and EU countries, items are shipped from the Netherlands. 

For the others, items are shipped from our warehouse in South Korea. 

4. How can I contact you if I have more questions?

We’re here to help! You can email us at seos.seoul@gmail.com or DM us via Instagram.
We usually reply within 24 hours on business days.

5. How do I stay updated on new collections and special events?

Easy! Follow us on Instagram or sign up for our newsletter. 
We’ll announce upcoming collections, special events, and surprise drops first to our community. (Also, our special treats for you!)

6. I’m outside the EU, UK and US — can I place an order?

Currently, we are focusing on serving EU, UK, and US market. However, we are preparing to expand in the future!

For Singapore, you can find us through our official partner SEOUL HAUS at Shopee. https://shopee.sg/seoulhaus.sg

For Japan, you can find us at Nugu App.
https://www.nugu.jp/director/seos-seoul

Please stay connected through our newsletter or Instagram — we'd love to keep you updated!

Thank you so much for your interest and patience — we’re growing step by step, with lots of love!